Paying Your Bill
Online Payments
We use Point & Pay to collect secure online payments. There is a 2.35% transaction fee for this service. A minimum of $2.00 will be charged in addition to your bill amount.
Customers can avoid paying a transaction fee by signing up for automatic payments.
Utility Late Fees and Shut-offs
The Governor’s Proclamation prohibiting late fees and shut-offs due to the COVID-19 public health emergency expired September 30, 2021. As a result, Thurston County Utilities resumed these activities December 1, 2021. A reminder of our policies as required by ordinance:
Late fees - All accounts that are unpaid after the bill due date are assessed 0.67% interest (8% annually) and 10% penalty on the total balance owed, as allowed by RCW 36.94.150.
Shut-offs - Water service disconnection will result from failure to pay any past due amount by the specified date and time indicated on the mailed delinquent notice.
If you are unable to pay your past-due balance in full, contact us to request a payment plan. A payment plan will help reduce late fees and keep your water on.
Having trouble paying your utility bill?
We’re committed to keeping our ratepayers connected. If you are experiencing hardship we have options for you.
Paying in person?
You now have two options! Deliver your payment in person, or drop it off in the secure drop-box outside at our offices on Tilley Road during regular business hours. In person hours are 8 a.m. to 4:30 p.m. The drop-box is available 8 a.m. to 5 p.m.