Thurston County | Home | ADA Accomodation

Thurston County facilities are now open to the public with restrictions, including maintaining physical distancing of at least six feet at all times and, per the Washington State Secretary of Health’s face covering order wearing a cloth face covering or mask. If you come to county facilities, please be prepared for potentially long wait times or lines due to distancing guidelines. We continue to encourage residents to access county services online, by phone, by email, or through the use of drop boxes located outside of county buildings.
The availability of remote services vary by office and department.

Click here for office and department contact information
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ADA Accommodation Information

Thurston County is committed to ensuring that all people have equal access to County services and programs. If you need information in a different format, to accommodate a disability preventing you from using the information as presented on this Web site, please send your request to the Thurston County Webmaster.

Please contact the County's ADA Coordinator at (360) 786-5498 or by Email

Thurston County's ADA Notice

In accordance with the requirements of title II of the Americans with Disabilities Act of 1990 ("ADA") and Washington Law Against Discrimination (“WLAD”), Thurston County will not discriminate against qualified individuals with disabilities on the basis of disability in its services, programs, or activities.

Employment: Thurston County does not discriminate on the basis of disability in its hiring or employment practices and complies with all state and federal regulations under title I of the ADA and the WLAD.

Effective Communication: Thurston County will generally, upon request, provide appropriate aids and services leading to effective communication for qualified persons with disabilities so they can participate equally in Thurston County programs, services, and activities, including qualified sign language interpreters, documents in Braille, and other ways of making information and communications accessible to people who have speech, hearing, or vision impairments.

Modifications to Policies and Procedures: Thurston County will make all reasonable modifications to policies and programs to ensure that people with disabilities have an equal opportunity to enjoy all of its programs, services, and activities. For example, individuals with service animals are welcomed in Thurston County offices, even where pets are generally prohibited. See Thurston County Animal Policy.

Requests for Reasonable Accommodations: Thurston County will provide reasonable disability accommodations upon request. Anyone who requires an auxiliary aid or service for effective communication, or a modification of policies or procedures to participate in a program, service, or activity of Thurston County, should contact the County’s ADA Coordinator as soon as possible but no later than 48 hours before the scheduled event. See contact information listed below. When necessary, a person requesting a disability accommodation will be asked to engage in an interactive process to determine effective reasonable accommodations.

The ADA and WLAD do not require Thurston County to take any action that would fundamentally alter the nature of its programs or services, or impose an undue financial or administrative burden.

Thurston County will not place a surcharge on a particular individual with a disability or any group of individuals with disabilities to cover the cost of providing auxiliary aids/services or reasonable modifications of policy, such as retrieving items from locations that are open to the public but are not accessible to persons who use wheelchairs.

Complaints that a program, service, or activity of Thurston County is not accessible to persons with disabilities should be directed to:

ADA Coordinator, Thurston County Human Resources

929 Lakeridge Dr. SW, Room 202

Olympia, WA 98502

Phone: 360-786-5498, for Washington Relay 711 or 1-800-833-6388

Email the ADA Coordinator

General Information

Washington Relay: 711 or (800) 833-6388
Court House Complex parking map showing disabled parking locations
Web Site Inquiries - contact the Thurston County Webmaster.
Mobile assisted listening device available for all locations.
All Building sites have signed ADA accessible parking with ramps.
Most buildings, but not all, have ADA building entrance power assist openers or closers which are low force units for accessibility. Buildings 5 and 6, and Tilley Building A don't have power assist openers.
Most rest rooms have at least one ADA accessible stall.
Rest rooms are equipped with ADA accessible accessories such as soap and paper towel dispensers.
Most rest rooms, but not all, have ADA power assist door openers or they have closers which are low force units for accessibility.
There are courtrooms in Building 2 with ADA power assist door openers.
ADA accommodations can be made for jury persons in court rooms as needed.
All elevators are equipped with hand rails.
Upon request, assistance will be arranged where accommodations are not available. These are typically handled on a case by case basis at the applicable location.

ADA Grievance Process

The grievance process is established to meet the requirements of the Americans with Disabilities Act of 1990. This process may be used by anyone who wishes to file a complaint alleging discrimination on the basis of disability in the provisions of services, activities, programs, or benefits by Thurston County Government. For additional information regarding the grievance process, please refer to the following: