Ages 25 and up apply online with LiveStories/FORWARD
Steps to Create Your Account To Apply
2. This will take you to a page to create an account with your name and email address.
3. Then it will send a confirmation link to your email to confirm your account. In the email, you click the “click here” link to confirm your account.
4. Then it prompts you to create a password and then log in.
5. Once you’re in, select APPLY.
The Online Application by FORWARD/LiveStories
• The application prompts you to fill each part out and highlights the areas with missing information.
• You can edit one section at a time. There are drop down menus with options to select.
• You can upload your documents to the documents section in any file format. You can take photos of your documents and upload the photos.
• Some documents will be provided by your landlord to verify or confirm the information you provided. You do not need to collect these documents, LiveStories will reach out to your landlord.
• Provide as many of the documents to support your application as possible. Incomplete applications take longer to process.
• The application questions after the document upload section need to be answered right before you submit the application – they don’t save.
• An Intake Specialist will first contact your landlord and then notify you via email/text/phone call. Having as complete an application as possible improves processing time.
Ages 18-24 apply through Community Youth Services
Submit your request to apply online or by email. If you don’t have access to internet or email, call to request the assistance.
• RentSupport@CommunityYouthServices.org
• (360) 280-8114 – Call or text. Please don’t leave more than one voicemail.
• www.CommuityYouthServices.org
Apply with a Partner Organization
The following partner organizations are available to help their clients and the communities they serve in Thurston County apply for rent assistance:
Family Support Center of South Sound serves families.
Contact: trap@fscss.org, 360-754-9297
CIELO serves the refugee and immigrant community.
Contact: Cristian@cieloprograms.org, 360-968-0571
SafePlace Olympia serves community members experiencing and surviving domestic violence.
Contact: safeplace@safeplaceolympia.org, 360-754-6300
Innovations HTC serves the Indigenous/Native American community and survivors of human trafficking.
Contact: erap@innovationshtc.org, 360-706-1262
Senior Services for South Sound serves seniors age 60+.
Contact: assistance@southsoundseniors.org, 360-586-6181 extension 135
Thurston County Office of Housing & Homeless Prevention serves referral clients from the Dispute Resolution Center and applicants without access or ability to apply online for themselves and don’t fit the populations served by the other partner organizations.
Contact: RentAssistance@co.thurston.wa.us, 360-490-7648
Update on Applications Transferred from Community Action Council
Thurston County and LiveStories are working together with increased staffing to complete the applications that were transferred from the Community Action Council (CAC). We apologize for how long it is taking to complete these applications. The original estimate for the number of applications to be transferred was around 500 and the actual number was closer to 1000. We're working through these as quickly as possible.
In order to process your application as quickly as possible, we recommend that you create an account in FORWARD/LiveStories and re-submit your information. Once you submit your application, you will be able to track the processing status through your account
Applications that are submitted by people with active applications transferred from CAC will be prioritized for processing before new applications.
If you are unable or unwilling to re-submit your application, LiveStories will continue to transfer and process applications from CAC. They will contact you as soon as they get can to your application, but it may take a few more weeks.
The contact for applications that continue to be transferred by LiveStories is the Thurston County Office of Housing & Homeless Prevention. Please don't contact LiveStories about transfer applications as their staff is focused on getting them completed. Please email your questions to RentAssistance@co.thurston.wa.us.
We are deeply sorry for the stress and anxiety caused by the delay in these services. We recognize it is has taken longer than we anticipated to process the transferred applications. We are offering this option to re-submit your application as a way for you to speed up the processing of your application. We are working on these as quickly as we can and we're committed to getting the assistance out to all of you who have been waiting.